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Customer Reviews

4.5

Based on 265 reviews

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4.6

Based on 76 reviews

See all reviews Write a review

Eli our technician was personable, professional, educational and thorough in both the installation process and walking us thru features of the system. Our whole EMC Security experience was excellent. And we love the low monthly rate compared to others.

Robert C.

I had EMC for 10 years in my previous house, moved to a townhome and they came and installed the system. I am very satisfied with the service and fast response of the staff.

Patricia J.

Just established with EMC after moving to a new home. They were efficient, professional and made sure I understood how the system worked. The billing department also followed up to confirm billing details and to ensure I didn't have any questions. Overall very positive experience so far.

Michael Z.

EMC does a Great job!Had them activate my old system and less than a month later, had them upgrade keypads and control unit. A much simpler and more informative system to use.

Harvey P.

EMC Security did an excellent job installing our security system. The installer was very knowledgeable and courteous and took the time to explain the system to me and answer any and all questions I had. I highly recommend EMC Security.

Nicki B.

the serviceman was so helpful and friendly. he took his time to make sure everything was working properly before spending a long time explaining how the system worked. he wouldn't leave until he was satisfied we understood it. he called ahead before he came.

Deborah Bagley M.

the staff was very pleasant to deal with and very helpful.

Doris K.

I love EMC Security!!! The guy that came to our house was very professional and explained everything to us...he made sure all zones were working...great personality.

We set off our alarm and I love the way they text you AND call you to make sure everything was OK. We were letting the dogs out and forgot to disarm it and they were VERY quick to check on us 😊

The best part is that you can put your monitoring fee on the same account with your electric and only have ONE statement!!

The Sales Department and Customer Service have all been extremely nice and helpful..thanks EMC Security...your the BEST

Dee K.

Excellent service from initial contact to completed install. We were especially impressed by the installation technician Mr. Bobby Moore. Zero pressure for add-ons or upgrades, EMC representatives provided simple, concise solutions at extremely competitive pricing. We are very please with EMC Security!

Bill G.

The technician who got our system all up and running was very prompt, knowledgeable, friendly, and patient. I could tell he really likes helping his customers and enjoys his job ? We accidentally set our alarm off and all the steps they told us to expect to happen did so in a very quick, timely manner. We were pleasantly surprised how affordable our monthly security system would be. Peace of mind is important to us and we are thankful EMC Security gives us that PEACE ?

Cathat21 H.

I’m enjoying my service so far with EMC security. I’ve had the service like a month now. And I love how it sends me texts to let me know my alarm is disarmed or armed Incase I may have forgotten to set it. But if that happens I do have the advantage to set it on the app as well. I’ve done one test so far to see if they are getting a signal.

KEN G.

Very professional and courteous

Larry C L.

The prompt process of acquiring the security system and the simplicity of its use. It’s easy.

Dianne L.

Easy to set and secure and it’s easy installation

Shelton W.

Professional sales consultant and system worked out of the box.

Rhonda G.

Love my new Alula security system. Was so easy to install. Would highly recommend EMC security. I had a bad sensor and they were great in trouble shooting to try to fix the problem.

Diann Arnold H.

The staff is very personable and helpful. This is hard to find.

Carol Wilkinson H.

Very courteous and knowledgeable of the equipment and installation. Explained the operation and abilities of system in very understandable terms. Enjoyed talking with them and look forward to working with the company.

Andy L.

Relocated from NYC to ATL
Douglasville GA 3years ago. Chatted with several security companies but EMC listened to my needs, and fully accommodated in creating a safety environment in my home. Today, I am still a happy customer still using my system purched and installed by EMC. This is why below ⭐⭐⭐⭐⭐

Installation was a smooth process and very informative. I didn't feel pressured to purchase equipment and the technician took the time to explain everything to me. Technician answered all of my questions, and when I texted or called him for assistance afterwards, my Security needs were met. EMC is the way to go people because this company genuinely cares.............Oh, and lets not forget, great price for monitoring fee, no contract, and all additional perks offered with this company....Excellent SVS
Thank you EMC👍

Pearlie T.

EMC Security is a great choice for your home security needs. Everyone at EMC ... customer service reps to the installation person have been very helpful and professional. I would definitely recommend EMC Security!

SS L.

EMC was recommended by a neighbor. Their sales staff was helpful, professional, and respectful of my stated needs -never pushy. The installation technician was courteous and knowledgeable. I could not have been more pleased.

Annette Q.

EMC Security was the most cost efficient service I’ve ever used. Their technicians were very knowledgeable and courteous. I’d give them a perfect 10 for service!

Judith M.

Very personalized and actually listened to our needs. Prices are very fair, and they use their own techs unless behind. Salesman came to the house instead of phone sales call. Better than big companies on returning calls, or “no” calls on when the service is down. Emc is locally owned and makes it better than big competitors. Monitoring cost is lower than what we were paying for cellular coverage.

John B.

great service and great price!

Matt D.

EMC security has superb customer service and it is a pleasure to speak with them about anything. They respond quickly and for those of us technologically challenged, provide excellent instructions. Pricing is great as well. I urge you to check them out for your security needs.

Diane L.

I have been with EMC for several years. I recommend them, among other things, for their trustworthiness, their reliability, their genuine customer care and for their professionalism. My experience today, Monday, just cemented why I want to & will continue my relationship with EMC. Situation: My panel would not allow us to arm or disarm our system. I called & was first told that a tech would need to come to my home to problem-solve. Problem: Tech could not come until Thursday. I accepted but also sent an email to EMC. Soon (same day) I received a call from NATALIE, who put me in contact with Customer Rep, JOHN, who sent out a masterful Tech, named MIKE, who is optimistic his actions resolved the issue. Bottom-line, I WAS heard, I WAS helped & I FELT/FEEL valued. Thank you EMC

Carolyn H.

Love the new Security system at my house Walton EMC are neighbors and many people in my subdivision uses it. Installation was flawless and installer gave excellent instructions on use. We feel so much more safer at nights and when away from house and the video doorbell works flawlessly.

Rick M.

Always call quickly after the alarm goes off!

Zoe M.

I work with this company many years. I totally recommend it. The last time they came, I had another situation on the house, beside what he came to see, and John Arias Rosario was very helpful to figure out what was going on. Thank you very much John and EMC company.

Rosangela V.

Great experience. Technician made sure we understand the system completely and spent time to help insure that remote access worked. Mistakenly have set off alarm twice and received an immediate response. Very professional and understanding individuals who have been a pleasure to work with

Paul W.

No contract, quick response time, lowest monitoring price I've come across and the customer service is outstanding.

Jeanette P.

There is no contract. System is easy to install if you do it yourself. Monitoring and system are very reasonably priced. Using the Alula app you can arm or disarm from any where.

Phyllis W.

The simplicity is what got me. Nominal fee, basic coverage, alerts that work without wondering if someone is going to hack into my system and spy on my family. The gentleman who came and installed the system was extremely patient and helpful. A few days later when I forgot how to do something customer service not only walked me through the process, but snail mailed me literature too. Any issue I've had has been quickly and friendly remedied. I'm extremely happy with my service.

Khristina A. S. R.

No contract required. Easy to install -- we did the installation.

Dan W.

I recently moved and EMC Security is part of my electric utility co-op, so I decided to add their alarm monitoring service to my existing alarm system. From the sales rep to the technicians and everyone in between, I have been more than pleased with this company and their services. I have not had any alarms go off yet, but I’m sure that EMC Security will be just as good as they have been so far if they ever do!

Josh M.

It was an easy set up and no contract.

Deborah Davis R.

EMC security is first class all around. As a repeat customer with a second installation I can honestly say it was an excellent experience both times. From the moment I first called their customer service, all staff on hand are professional, courteous and always on time. They addressed all my questions and concerns and walked me through how to access and use my new system. Additionally, there followup post installation was a nice touch! Safety and security is important, having a reliable security company monitoring and protecting your family is priceless. I would highly recommend Jackson EMC to anyone.

Carissa B.

EMC security is first class all around. As a repeat customer with a second installation I can honestly say it was an excellent experience both times. From the moment I first called their customer service, all staff on hand are professional, courteous and always on time. They addressed all my questions and concerns and walked me through how to access and use my new system. Additionally, there followup post installation was a nice touch! Safety and security is important, having a reliable security company monitoring and protecting your family is priceless. I would highly recommend Jackson EMC to anyone.

Carissa B.

EMC offers get service at a great price. Response time is great when the alarm sounds. Makes me feel safe to know I have them watching my back. The technician that came to my house was very knowledgeable and polite, made me feel comfortable while he was there.

Lorrie H.

EMC offers get service at a great price. Response time is great when the alarm sounds. Makes me feel safe to know I have them watching my back. The technician that came to my house was very knowledgeable and polite, made me feel comfortable while he was there.

Lorrie H.

The best alarm service by far! The service is very affordable. No other company can provide the same services for such a low price. They are always available should you have any questions. Very easy to operate!

Amy H.

Every person I have ever talked to here is incredibly friendly and helpful. It’s really nice to have a company that values their customers. A+ service.

Christina S.

They are completely understanding and the technician answered all my questions in terms that I could understand. They are great and understanding people to have for my security.

Marvin A.

I recently had a home alarm system installed. I received excellent service from the initial phone call through the installation. They asked what I wanted and they listened. I highly recommend them.

Kathi Clements D.

Great service from start to finish. The installation was very professional, the service is reliable, and the personnel are knowledgeable and helpful

Karen Schoonover M.

The installation was smooth and great customer service.

Lee C.

Great pricing, great response time (instantaneous), great customer service.
Be advised that you MAY end up paying a little more than originally quoted if what you were promised doesn’t work as expected with existing equipment. We were told we could connect to monitoring via WiFi. It would simply require replacing the existing (cellular) comm module in our Honeywell keypad with a WiFi module. Great. This was going to save us an additional $5/mo.
Installer shows up and explains that he CAN do that but the WiFi module they have will not fit inside our Honeywell system (as I was told by salesperson). So he can do WiFi but it will require an additional “box” on the wall and additional wiring and plug in transformer. Not what we wanted.
So paid same $$ to change out our existing cellular comm module (proprietary from ADT) to a cellular comm unit from EMC which DOES fit inside the existing Honeywell keypad. Cellular connection is $5 more per month.
Other than that we’re very happy and love that our cost is locked in - will not periodically go up like cable service or trash pickup. Important to retirees on fixed income.

Randy R.

Was included as part of our HOA so price was right. Easy to use and works great.

Phil Boehm J.

We have been with EMC Security for many years and have no complaints.

Latrelle T.

It is not confusing for us to set it when we are home or away. Also comes on our electric bill, so don't have to worry about an extra bill.

Janet G.

Happy with my security system. Every time I've had a question and called, I've been satisfied with the results. Great people to work with.

Virginia Boling N.

My experience from beginning to end was excellent. Sales with Lori was quick and easy. The install technician, Parker, was awesome. He was knowledgeable, curious, patient and efficient. I highly recommend this Security company.

Rob S.

EMC is wonderful. The services are good. I have never had a problem with them. Whenever I call they are very pleasant and accommodating. Highly recommend!!!

Doris B.

I have EMC security in my current residence and my had them in my previous house. Like all things that you own, it requires my attention on occasion but I have had great service, response and customer service.

Mary Hawes W.

Outstanding alarm system with fast response time and emergency button options. Can tie it in to your Iphone. Oh, It is also very loud!

Jerry B.

4 FABULOUS years!

Karen Prince M.

2 years now, great security system, love the automatic functions as well.

Glynn Hendricks J.

Overall 10 years but as of now 4 straight years and I absolutely love Walton EMC :)

Renesha G.

They are always always on the ball!! Quick response time is what it's all about. They have your back. If there's ever an issue they handle it with genuine concern and speed. I've been with the company for about 6 years and wouldn't change a thing.

Shelia H.

Have had our service for almost 3-years. Only ding was salesman did not explain everything at time of purchase of system. Cost for initial system was higher than quoted but service has been great. We have accidentally set off alarm a couple of times and EMC has been fast to call us and understanding when we explained that it was us who tripped the system.

Michael M.

The service is great and very cost effective. I am 100% pleased with EMC Security.

Lily P.

Been with them over 8 years and have no problems and great service, if I need them to replace something they are very prompt., Great job

Marty M.

I have been with EMC for >10 years and have always had great service and support. There is nothing better than a business that understands services wins longevity not a contract term period.

Chance W.

I have only had my EMC system for a few months. From the time of getting the estimate to the time of installing the system, customer service was top-notch! When I have had to call with questions, everyone has been very helpful. I am very pleased with the system and with EMC customer seervice.

Betty E.

Love my Emc security system. I have had it since 2011. Sometimes I forget to turn it off when I am going outside and they respond fast to check if everything is ok. Highly recommended Emc.

Virginia Jenny A.

WE have been long time customers and are satisfied with our system and response time even when we set it off by accident. Well done EMC! Gives us a good since of security. Thank You.

Harry L.

Everyone should use EMC Security!! It is the best service for the best price! Why pay enormous fees for the same level of service with the other guys, when you can get the same five-star service at a fraction of the cost with EMC Security!
I accidentally tripped the alarm on my way out the door to the post office around the corner. By the time I got to the post office, I had a phone call that the Sheriff was at my front door! That, my friends, is service!

Kevin K.

The customer service is very good and I'm big on good customer service. I had a great rep. BUTCH, personable and professional. My alarm has gone off several times and they are on top of it. Thanks EMC.

Chaplain Cathy W.

I have had emc security since 2007 and I have been very satisfied with them.
They have never failed me once. The price is right also. I can pay my bill with
my power bill. That makes it easy also. Very happy with EMC Security.

Shirley D.

Have been an EMC Security Customer for over eight years now. Have NEVER had a problem. Every time I have called Customer Service, I have been treated with courtesy and professionalism. Sorry to read that anyone has a negative comment. Truthfully, that surprises me as I have had to call several times because of either questions or to do a "test" on purpose alarm. I also have my Electric and Gas services with EMC. Like getting just one bill a month for all three services! Thank you EMC!

Virginia M.

Never had a problem with the services and find their products are are very good. Pricing for the monthly service is very reasonable too.

Chuck D.

Love this service. They do a great job monitoring our house. They are very professional and friendly.

Carol Wicks G.

Great security service. I did a self install and it went perfectly. Called their support and did the system testing with them - all went fine and the system was put online.
One of the door sensors went out of alignment but I was able to fix it without assistance as I installed the system.

Mike D. R.

Customer since 2003. No problem with response time or customer service.

Beth W.

I have been a customer for nine years and have excellent service from EMC.
If I call them on a question, they respond immediately. If I accidentally set off my alarm they call me within seconds and ask the appropriate questions.
I am very satisfied with EMC

Kathy H.

Have had no problems. They have very fast response. We have accidentally set off system a few times, and they are calling us before we even have a chance to let them know. I would definitely recommend them.

Ron T.

Have had my system since 2005 and very pleased! No problems and prompt calling the couple of times it went off! Love the Keyfib!

Ginny E.

We Love Walton EMC, they are always right their for whatever we need!! The security & power!!!! YALL ARE GREAT!!

Brenda Martin G.

I am very happy with the service I get from EMC Security. When I have set my alarm of accident ly they always respond quickly. Thanks EMC.

Helen Whitehead M.

I love ETC and their services. I've been a customer for 13 years. Keep up the good work.

Christine M.

Been with Walton EMC for 6 yrs. So far so good.

Sue Smith L.

This is a great company! We've been with them since 1977 and always had good service. The people are always ready to help and ready to get power back on as fast as possible.

Judith Harless R.

My husband has sat off the alarm twice and with in minutes they were calling ,very pleased with EMC Security ,very pleased with all the service

Mickie D.

We are very satisfied .... good service and a fair price. Would definitely recommend 👍

Suzan Counts F.

Love this security system. I have had this system for fifteen years & they get an A plus from me. Even when I call to ask questions, all of the representatives are so friendly & personable. They are very fast to call when my alarm goes off! Never had one problem from day one!

Brenda Gooch C.

Vanessa Jenkins-Williams I love Greystone power. I was confident in the snow storm that they were working around the clock. I saw the trucks. Also after being a member of Cobb EMC for many years, I appreciate Greystone's service, the profit share is huge with me!!!! the various billing arrangements and customer service..

Vanessa J.

We have had excellent service. The only time we were without service was from a snow storm and it only lasted over night.

Gina W.

I really, really like the service! I have been with the service for years and it keeps getting better.

Donald J.

great company would love to win the 500.00 credit pls

Peggy L.

I love EMC security and Greystone power. It is great when you can combine the security and power bill together.

Sarah O.

We are very satisfied with our EMC Security service. Our family feels safer than ever since we switched to EMC. We love the quick response to make sure we are safe.

Mark Melissa C.

Great system and service, responsive to any issues.

Benjamin H.

I am looking to change my security system - I hear EMC is very affordable. This will be one of my choices at the end of my present contract.

JR S.

We’ve had EMC Security for several years. Very pleased with service

Becky Rowlett R.

I’ve been with greystone for almost 3 years and I love it

Shun C.

I never heard anyone complain about this company, and I've heard their customer service reps are great.

Raelynne H.

Never had any problems! I will always be a member!

JamesnTracy H.

I love Greystone. Great company. I love that I can pay as I go

DeCarol G.

Great customer service and excellent response to outages. Have been with them for years no problems

Diana LJ K.

like the service been with this company for over 15 years

Teresa P.

Greystone is easy to work with when it comes to payments.

Kim C.

Great service, great price. What more can you ask.

Judy Ackerman-Bogenschutz C.

Great service always available!!!!!People are really caring!!!!!

Amon P.

We Love EMC Securityl With a special needs son we need a reliable and local security company and they are super sweet also which is a plus!

Celeste F.

So far so good, set it off once and they called to check right away.

Christina Schultz W.

Love my new security system. Install was fast and the service man was great!

Debbie Teems B.

Awesome service, affordable and they are always prompt to call when the alarm is triggered.

Heath W. K.

Worked with me to find the best solution for my environment. Very knowledgeable and efficient during installation where they reactivated an old stystem. They alert me quickly when they see a potential problem with my system. Love them!

Susan J.

Great service, the person who came to install was very helpful, he was in and out. Explained everything to us, pretty happy overall!

Ahmed T.

Simple install, Peace of Mind knowing our home monitored securely.

Wasteen W.

They were very professional, and treated me and my concerns fully. They certainly are the best choice in Georgia, They have their call center and office in Georgia. Also, there response time is awesome.

Robert M.

Been with EMC security for almost a year and have no regrets. Good or I may say exceptional customer service
.They are quite on point in the response time. My alarm went off about three separate times times times and within seconds my phone was ringing. . The agent asked all the necessary questions to make sure I was OK. I like that
I'm happy with EMC

Mauvia J.

I have had this company for many years. They have always been top notch.

Robin Skinner M.

No contact's. Always helpful people! Upgraded through install tech. He was very helpful.

Bobby U.

So impressed with the quick call to check our alarm!!

Cyndi A.

Never have had a problem! Outages fixed promptly.

Drew L.

Very happy with my system Had it installed early april very professional crew explained operation procedure

Roger A.

Always providing power with integrity and compassion �

Wade Tammy P.

A GREAT COMPANY!!!! <3<3<3 An very considered of other familys...

Deanna R.

great company with incredible team members and solid products.

Trey S.

I know they will call to check on me
in about two minutes even if it
is only my goof up!

Shirley K.

I have had this service for about 2 years. Our home was broken into last year and these folks were on the ball! They had police in my driveway within 7 mins of the alarm. That is awesome time! They communicated with me the whole time I was trying to get home. Not to mention such polite people to talk with! No recordings. Just had a service call today due to a faulty sensor. Spoke to Ben in technical to schedule(very, very nice man) and Bobby, the tech came today. So nice and professional! Worth every penny to have this servie!

Steven P.

I chose EMC security for my alarm and monitoring service because of the price and no contract requirement, plus I had heard great things about their customer service. Today, that service touched me directly. I spoke with B. Glover at the EMC office, and she helped me clear up a mistake that I had made on my account. Ms. Glover was very efficient and detailed, but even better, she was kind and compassionate. I will continue to recommend EMC security to my friends and new neighbors. This company knows the meaning of great customer service.

Lisa M.

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