EMC prices very fairly for their monitoring and there is no contact.
Years ago, In our first home we purchased years ago came with an alarm system. We were happy to have one, but the company that serviced it was horrible, and had a lengthy fight just to get out from under their contract. So we have always been hesitant to go down that path again. But, we purchased a new home a few months back and decided to look into get one again. We always have heard good things about EMC Security and fave them a shot. Everyone we have worked with from the receptionist, to the warehouse/parts department, up to The president Vince Raia, was fantastic to deal with. They were very flexible with scheduling and had our new system installed in one day.( ** it is a new home that had most of the pre-wiring done) Eli was our installer, and did a great job. On top of all that, EMC prices very fairly for their monitoring and there is no contact. We have found our company for our security needs and recommend them highly!
I love EMC because they never raised their fees and keep their promises.
We are delighted with EMC Security!
The sales rep was excellent to work with. A good educator in all things EMC Security. Our technician was totally professional, very efficient and personable/pleasant.
Long-time customer – just moved from north side of Atlanta to south side and wanted to stay with EMC!
We are so happy to have EMC Security in our home. We had tried others in the past, but EMC is the best in every way. Thanks!
Great price for monitoring fee, no contract, and excellent service.
Relocated from NYC to ATL Douglasville GA 3 years ago. Chatted with several security companies but EMC listened to my needs, and fully accommodated in creating a safety environment in my home. Today, I am still a happy customer still using my system purchased and installed by EMC. This is why: ⭐⭐⭐⭐⭐ Installation was a smooth process and very informative. I didn’t feel pressured to purchase equipment and the technician took the time to explain everything to me. Technician answered all of my questions, and when I texted or called him for assistance afterwards, my Security needs were met. EMC is the way to go people because this company genuinely cares………….Oh, and lets not forget, great price for monitoring fee, no contract, and all additional perks offered with this company….Excellent SVS Thank you EMC
Thank you EMC.
I was a previous customer for many years, tried another (national) company for one month, and switched right back to EMC Security after just 1 month.
Another satisfied customer.
I would like to take the time to acknowledge the technician that visited my home this past weekend to complete an install. He was extremely pleasant and knowledgeable of his work. My existing equipment was previously monitored by another company and he knew everything needed to complete his job and work around the obstacles. He not only removed his shoes upon entering my home (the pile of shoes at the front door alerted him that this is what my family does), but he offered to help me re-hang a back-up smoke alarm that was out of batteries and sitting off to the side. He even returned to my home a second time to make sure things were adequately working because my cable provider had not installed my telephone system properly.
Unfortunately, I do not experience great customer service as much as I should these days; in fact, both times the cable company came out to my home, their representatives were rude, unfriendly and unknowledgeable about their work (hence the second visit). Frequently we complain about service and seldom do we commend; I wanted to take the time to commend and to let you know that my first experience with EMC Security was a pleasant one. I am happy to be a customer!
The tech that came to our house was punctual, let me know his ETA, was very nice, & explained the new system to me well.
Kudos to the sales rep!
If you can give kudos to the sales rep that answered my call, that would be great. It was because of her knowledge that it was a no-brainer for me to switchy to EMC Security. The entire team has been professional and knowledgeable throughout this process.
The sales experience was great. I never felt pressured to choose the more expensive product. Every phone interaction has been great. The reps are always courteous without the hard sell.
Our sales representative went above and beyond to make sure all of our concerns were addressed and always returned our calls.
1/2 the price of ADT
The technician went out of his way to complete the job and satisfy our wishes. All questions were answered and gone over completely.
This seems like a very well run business. Not pushy or misleading as I’ve heard other companies are.
Great people in all facets of the company.
All phone personnel went above and beyond as did the young men who physically dealt with the system. I had my mom’s house, her rental and my house all upgraded to cellular. Everyone was exceptional!
I feel as though I have a personal problem solver.
My sales representative was absolutely great. He took strong actions to promptly resolve some issues I had. He’s very knowledgeable and professional. He helped me select a system best suited for my needs. The technician was very skilled in their craft. Considering the positive experience I’ve had so far, I would recommend EMC to family and friends. I have to watch my budget so it’s great to be able to afford the service I selected. This is the most important factor for me.
I recommend EMC Security!
I have been with EMC for several years. I recommend them, among other things, for their trustworthiness, their reliability, their genuine customer care and for their professionalism. My experience today, Monday, just cemented why I want to & will continue my relationship with EMC. Situation: My panel would not allow us to arm or disarm our system. I called & was first told that a tech would need to come to my home to problem-solve. Problem: Tech could not come until Thursday. I accepted but also sent an email to EMC. Soon (same day) I received a call from NATALIE, who put me in contact with Customer Rep, JOHN, who sent out a masterful Tech, named MIKE, who is optimistic his actions resolved the issue. Bottom-line, I WAS heard, I WAS helped & I FELT/FEEL valued. Thank you EMC
We had a wonderful visit with your consultant – very knowledgeable about the requirements and your product.
We already have EMC at our business so expanded to our residence. They are all very professional.
You all gave upfront pricing and options during the service call. We used our old system and added a part. It went great! We were given 2 options for the system upgrade. The entire process was flawless. Thank you!
We appreciate EMC.
The installation technician was super courteous and hard working. We love being able to monitor our home while we are away.
We connected with Lori and she is amazing! We also had a follow-up appointment with Josh and he also gets a 5+.
Existing system in my home.
We have an existing ADT system that EMC is now monitoring. The technician and his assistant were very friendly and helpful. Great experience with EMC Security so far!
I am very pleased with EMC’s installation. The technician was polite, professional, and knowledgeable. The overall experience with EMC exceeded expectations. I will definitely recommend EMC.
Thank you for making this purchase easy.
Lori did an excellent job explaining the product and it’s services I was purchasing. She was very friendly and I greatly appreciate her professionalism. Thank you EMC for hiring exceptional employees that know their jobs. I hope training had something to do with this as well 🙂 I installed the system myself. It is a great system with a reasonable purchase price. The goal is to feel safe in my home with your product, and I do.
I recommend EMC.
The installer arrived on-time and did the installation in a timely manner. He explained entire system and various options. I would recommend system to all family and friends.
Plan to refer you.
EMC is a great company and personnel. I am glad to be with a community-oriented company.
Glad to be a returning customer.
We are very happy with the EMC staff and the systems offered. DIY was the way to go for us and saved a lot of money.
I am very pleased that you all partnered with my utility company.
Another 5 stars!
EMC is a good company – I never doubt my security. Great company to work with.
Professional, prompt, perfect.
The technician was well informed and did not leave until we understood the system.
My salesperson was so helpful with all my questions. I have told many people how pleased I am with your company.
EMC Security took an adequate amount of time to explain without rushing through the info. The technician was polite and professional! Great customer service. You did great hiring him! I feel peace of mind knowing my house is secure.
Signed up on the spot.
Sales rep Butch knows his ‘stuff’. Signed on with EMC on the spot. Technican was on time and converted us over in less than a half hour. Price is 20% LESS THAN the previous provider who’s tech could not repair their own equipment.
Above and beyond caring.
Recently my 89-year-old mother in law who lives alone had her alarm activate at 3:40 am. You can imagine her concern. EMC Security was able to pinpoint the areas of the home that triggered the alarm to the front door and adjacent window. Luckily, the police did not see signs of an intruder. Later that afternoon, it again activated, so we knew there was an issue with the system.
I contacted EMC Security and described the situation and the importance of having it repaired quickly. The next day, the repairman was at her home repairing her system.
The President of EMC Security, Vince Raia even called me to see if it was repaired to our satisfaction. That is definitely above and beyond caring. I was so impressed, I just had to share our experience.
In today’s business environment, it is nice to deal with people that are honest, dependable, caring and go the extra mile.
I would recommend this service to anyone in need of a system. The next time someone in our family needs an alarm system, there is no doubt that we will use EMC Security!
Very well satisfied.
The sales rep was great to work with. The technician worked hard to get the system installed the same day and explained everything very well. We are very well pleased with the system. It’s very user-friendly and gives us peace of mind. Everyone did what they said they would do!
Great experience with all.
Everyone was very patient and did a great job. I am older and they made sure it was all set and I knew how to use it. Thank you!
Doug the technician was very professional. My system was old and some sensors didn’t work. Doug worked diligently to resolve and install the system.
I will recommend EMC!
I am so pleased and relieved that I didn’t have to have a land line.
The sales rep was very knowledgeable, courteous, and punctual. He represents your company well.
Exceeded my Expectations.
The sales rep answered all my questions in one phone call. I didn’t have to call him back. They did what I expected from a company I’ve been with for the past 10 years+. I am satisfied.
Installed it Myself!
Fantastic customer service and prompt monitoring service. I would recommend EMC Security to my family and friends. Security system is very easy to operate. Thank you!
Professional and Courteous
Always very satisfied with EMC technicians and customer service representatives. Great Service! I would recommend EMC to family and friends and co-workers and will continue to be a valued customer.
Everyone is so nice and informative.
The technician in my home was thorough and nice. He made sure to answer all questions and his smile was contagious! Thank you for making the process so easy.
My opinion is the technician is excellent. Ted explained in detail how to use the system, checked all monitors and alarms. Ted changed the necessary window monitors and doors. The system is excellent.
I love EMC Security. I go to bed at night feeling safe. I go on business trips knowing my home is secure. Thank you EMC for taking care of me. Thank you for making me feel safe.
Friendly, informative service.
Very happy with the service provided. Agent was fantastic. Mr. Lee as well as Joan were excellent – was above all standards. We were very satisfied with the service provided.
Two installers showed up and did a great job. The lady I spoke with when I called was extremely nice and both installers were great – did a great job. Thank you!
Delighted to be returning customers.
Scott our technician did a great job. Technical support has been very helpful with setting up TC2.
Five star service.
It was a great experience with EMC Security. The sales consultant was informative and courteous.
Great service and customer service.
Everything works great. Five stars!
Pre-existing system we are now using again
We decided to start using our pre-existing system again. The technician did an awesome job getting it set up. We got excellent customer service!
Everyone was professional, respectful, polite, trustworthy, and understanding. Butch provided knowledge and customer service I needed. Exactly. The technician was motivated to install it correctly. Tidy. Thoughtful. I feel so safe and secure knowing the system has my back. I’m so happy with it.
Very professional company.
The young man who set up our system was professional and knowledgeable. One of the most pleasant service people we have had in our home.
5+!! Way better than anything we experienced with ADT. We accidentally set it off already (sorry). We were so pleased to get a phone call in less than 1 minute both times. WOW.
My equipment was already installed in my home.
The sales rep
I should have switched before now!
They know what they’re doing!
I could not expect better professionalism. The technician knows what he’s doing – going above and beyond explaining everything to me. I am very satisfied with EMC.
It’s comforting to know someone is there.
I can’t believe how this company treats its clients. I ordered a system and it was installed in a timely and efficient manor. Soon after, I had a minor problem and I thought I needed to call EMC to my surprise I got a text from their tech telling me to call them and speak to Eric . It was fast, it was easy, it was handled so quickly. My system is running and I feel more than secure. I use my system all the time and it is comforting to know someone is there all the time.
No contract. Price is unbeatable.
EMC is the best! Keypad is so easy to use, the interface tells you exactly what’s going on and has user friendly prompts. The sales rep, technicians and monitors are very helpful, and communication among all is true teamwork based on knowledge and professionalism with great attitudes. No contract, no hard over-sales, they are always available and the price is unbeatable!
I normally don’t write reviews but I must for you guys, I have been with EMC Security for about 2 years now and I extremely happy with the service, response times and the professionalism of the customer facing employees (monitoring center as well as technical support). I recommend EMC to all my friends. Thanks for all that you do so we can sleep peacefully.
Great customer service at a great price.
Very good company with great customer service at a good price. Very happy with the installation and service. THANKS EMC SECURITY.
He was excellent.
We are extremely pleased with EMC Security. They have had a prompt response and have been courteous in every way. The installer who came out was awesome. He helped us tremendously. On the same day EMC Security was at our house, we actually had a guy from the cable company setting up our internet service. The guy from the cable company left a huge mess in our home. The cable guy ruptured a waterline causing water to go everywhere in our home. The EMC Security installer helped stop the leak and helped clean up the mess tha the cable company caused. Big Thanks to him, he was excellent!
EMC continues to impress me.
Thank you!! I was having problems with a door sensor and couldn’t activate my alarm because of it. I called this morning and was told someone would call me back later in the day. My phone rang less than 5 minutes later! Thanks for your patience in taking 30 minutes to talk me through everything (on a Sunday morning) and getting it fixed so no one would have to come out. EMC continues to impress me!!
Answered everything with confidence.
I had Devin and Reid come and to an 8 hour total install on my pre wired home. These guys were very professional and it was reassuring that Devin really knew his stuff. Devin showed me how to operate the system and was able to answer all of my questions with confidence. I really love the fact that I can use my phone to operate the system too. I highly recommend this company. Thank you!!
This is a fantastic home security company. We are extremely pleased with the system, the advanced technology, the ease of use, and the professionalism of the technicians. Highly recommend this company.
Best service ever!
Our sales rep is a great representative for your company! The installer gave the best service ever! He more than met my expectations. Excellent representative for your company!
The sales rep is a great guy with alot of security knowledge. Keep up the good job.
Over and above.
Salesperson/installer did a fantastic job. Went over and above. Five stars.
Have had another provider the last 22 years. Feel more connected with this alarm. Everyone was very informative and answered all my questions.
I am well satisfied with my sales representative. He is a great worker. You all have the right person making house calls too.
Great service. Five Stars
I am very satisfied with the system response. The installer was very knowledgeable and answered all my questions.
The technicians Michael and Travis were outstanding. I would recommend EMC.
Great product. Five Stars
Ronnie the installer was great! This is a great product.
Excellent. Five Stars
Very satisfied with excellent service. Would recommend to anyone needing an alarm system.
Personal service. Five Stars
Professional and nice, very helpful with set-up of appointment on the phone. Scott the technician was super nice.
Existing alarm system – moving monitoring company. Five stars across the board.
Everyone was very helpful and informative.
No complaints – Five Stars
Everyone very nice and informative. I have no complaints. Installer, Eric did a good job and worked very hard. Everyone from salesman, installer, and office were very nice, courteous and easy to talk to.
Excellent Service – Five Stars
Very pleased with the person who installed my system. Excellent service.
Very professional – Five Stars
Ted was excellent! Good follow up too.
Transferred my system – Five Stars
I am so happy to be part of the EMC Security family. Thanks for taking good care of this Ackerman refugee.
Outstanding C.S. – Five Stars
All five stars! Outstanding customer service. The technician installer was excellent.
Exceeded my expectations – Five Stars
Our installer was a great guy. Very nice and friendly. I would recommend EMC to friends and family.
Extremely pleased. I want to give a 10+ to our technician that did an excellent job. Everyone I have communicated with at EMC has made this transition so smooth. I highly recommend!
Very pleased with how everyone was so patient with us. Five stars overall.
Great customer service. Satisfied with the technician and installation. So far we are very pleased with our selection.
Will recommend EMC
Keep up the great work. Keep your great employees.
Very satisfied customer.
The consultant did an excellent job because it took time for some of the changes.
First-rate sales rep.
I enjoyed working with Pete to design our security system needs. He is first-rate. The installer was excellent, pleasant, and thorough. Made sure everything was working properly. I will refer EMC.
Switched to EMC
Everyone was very friendly and answered all our questions. The sales rep was very impressive.
Very thorough. Five stars.
The sales rep provided lots of great information. He is a very knowledgeable representative and provided practical solutions to our unique concerns. The technicial was very courteous and efficient with time and made sure we understood the system.
Used my system. Five stars.
I am so happy EMC was able to use my installed system with just a few adjustments. There was not much instructions because I have used it before. It works well but I want to add some cellular communication for more protection.
Very good overall.
Our installer was excellent! He stayed until 7pm to make sure it was all done and we were happy.
Patient and thorough
Our technician, Ray was very professional and patient. He did a good job.
Great company with impeccable service
Great company with impeccable service and follow up. Recently we had a fire in our home and our home smoke detectors did not sound. It wasn’t until EMC called us numerous times to wake us that we knew We were in danger! Thanks to the quick response from EMC, our lives and our pets were able to escape our smoke filled home!
Outstanding team with up to date technology. Nothing but great comments. We particularly like the night time setting for an instant alarm.
Everyone with whom I’ve had contact has been great and I would recommend EMC.
We were treated like valued customers!
Excellent and outstanding.
Our technician, Bobby was outstanding. He worked hard to configure a substandard builder-grade system in my home. He could have just given up, but he powered through – despite the main panel bing installed in a hot attic. We tell everyone about EMC andhave been repeat customers. Thank you for a great customer experience!
I was very pleased with the install! Could not be any better! Thank you!
Excellent transition to EMC
Tech was very knowledgeable and we were able to use our existing system. Impressed with his knowledge of our system and how it operated.
Self installed pretty good
I self installed my system pretty good if I say so myself LOL! I am very pleased with my service from start to finish. Everyone was awesome. Thank you.
Great service always!
Awesome service, always tolerant of my accidentally setting off the alarm over the years.
I was very pleased with the install! Could not be any better! Thank you!
Quick response saved our lives and our house.
My home and my Dad’s home uses EMC Security for alarm monitoring. On January 5th at around 5:00 AM our burglar/fire alarm system went off saying that we had a fire in our house. Within a few seconds your Monitoring Center called us to tell us of the fire and within seconds after that the Gwinnett County Fire Department called us. I am convinced that your quick response not only saved our lives, but also our house. Because of this quick response I was able to put out the fire and we ended up with only smoke damage.
Your company is far better
I had a consult visit and an install and both were outstanding. Meeting and exceeding expectations. Substantially superior to ADT installer who was disinterested, did not inform me of the cheaper options and provided bare minimal instructions on use of the system. Your company is far better. In addition, I had questions on a phone conversation with EMC and was walked through patiently and clearly.
Technicians are professional and very helpful. The transition has been smooth. Highly recommend.
We’ve used EMC for many years. Never had any problems from them at all. Great service!
You won’t and can’t go wrong with EMC
I transferred my monitoring service from ADT to EMC and couldn’t be happier. The ADT monitoring was more than double the price and less than a quarter of the service. The EMC on-site tech knew more about my security equipment then the ADT tech who installed it! I learned how to program my keypad properly and if my alarm goes off now I get a call in less than 15 seconds from EMC to check on me. My phone line to ADT went down 4 months before I fired them and I didn’t even know it. The EMC tech found the disconnect leaving me UNmonitored my last 4 months with ADT!! You won’t and can’t go wrong with EMC Security.
We would recommend EMC to anyone.
The retired police officer who did our in home evaluation and the technician who installed our system were GREAT! Both arrived on time, were knowledgeable, and friendly. We decided to go with EMC from a family member’s experience, Clark Howard’s approval, and the no contract/$16.95 set up. We also took advantage of the 4 month payment plan. It’s nice to know that we OWN our system! The 3 times the system was accidentally activated EMC was calling our house within seconds. We have been so satisfied with our service that we would recommend EMC to anyone.
Butch explained everything so well and was very professional.
I feel safe with them.
I called in this morning to go over my account and update the numbers. My alarm went off last night while I was out of town, it was a false alarm caused by my cat. I am so thankful for having EMC Security and that they are always on the ball and always so friendly. I feel really secure having EMC Security protect my family and home. I appreciate how safe I feel with them.
By far the best…
I wanted to let you know that I absolutely LOVE EMC Security. I have been a customer for 6 years and “never ever ever ever ever….” had any issues with EMC. They are always prompt to answer the phone and ready to assist 24/7 and I love the customer service they provide. I insist that they are by far the best Security company I have ever had!!
I am very satisfied. We are old and feel very security with our alarm system and medical alert.
Awesome, knowledgeable, clean-cut employee…
I wanted to contact you about the technician we had at our home from EMC Security named Taylor. You have an awesome, very knowledgeable, very clean cut employee. He knew what he needed to do he did it in a timely manner very professional, very polite and courteous. We don’t see that today very often. I wanted to bring it to your attention that he went way out of his way as an employee to make sure I was satisfied.
I am a 100% happy customer.
I so appreciate how EMC Security has always responded so quickly to alarms that I have triggered. Luckily, they have been accidental alarms set off by myself, but I appreciate knowing that they have always called my home within just a few seconds. EMC Security is the best alarm company I have ever worked with. I am a 100% happy customer and I so much appreciate EMC Security.
Job well done…
We went out for bids on restoration of the whole house audio system, and EMC won the bid hands down. Other vendors were either slow to respond, or didn’t follow through with appointments and/or responses to our RFP. In the end we saved over $1,600 versus the next lowest bidder and ended up with a system that had much greater functionality and controller interfaces to smart devices (iPods, iPhones, & iPads). The installation work was phased with our terrace level basement remodel, and the pre-wire was expedited to next day completion to get out ahead of the sheet rock subcontractors. The equipment install and controller menu set-up was seamless, and post installation support has been terrific (both from the service tech and home office group). We couldn’t be happier. EMC Security also did our home security system migration shortly after we closed on the home. That team was extremely diligent and very professional with a rather complex conversion. Thanks for a job well done . . .
Very impressed with EMC’s level of service.
I had to call EMC Security recently for their exemplary service. I have had other alarm monitoring companies in the past and they are the best. I had a fire alarm that went off at my home in October. It was just smoke from the stove, but the quick response impressed me so much. Also, this morning EMC called to let me know about a power failure notice they had received from my alarm. I was again very impressed with EMC Security’s level of service.
We recently switched home security systems from another vendor to EMC Security. Installation was completed on Wednesday, January 2nd. I was most pleased with the installation and the professionalism shown. The technician took the time to explain what he was doing and to ensure that I was fully knowledgeable about the system before he left. EMC Security is very fortunate to have an employee of his caliber.
Very pleased. Professional.
The sales consultant had good information and was very knowledgeable. I love the ability to set alarm through phone app.
A pleasure to do business with EMC Security
I would like to take this opportunity to personally acknowledge the professionalism of your technician(s). Michael Waldrip is a Very Knowledgeable, and Courteous Technician and did a fantastic job at my home. It was a pleasure dealing with him and Please, “Good Employees” are hard to find. The service was excellent. The technician Michael was extremely professional, knowledgeable, efficient, courteous and timely. He made it a pleasure to do business with EMC Security, which I have been working with for about 10 years at my job.
I always talk to a live person whenever I call.
EMC Security continues to be our security company of choice for the past 4 years and counting. We recently sold our home in Roswell, Georgia and moved to our dream home Milton, Georgia. We had to leave the system in our old home. Our new home did not have a security system installed already. We let EMC Security know that we would be moving and they were out at our new house the day we moved in. The technician was so experienced and smart, he even taught my very tech-savvy husband a few things. When we first signed up with EMC Security they offered us a tour of their facility to show us exactly how our home is always monitored by two centers. This is what captured us in the beginning. What has kept us with them is the fact that whether our need was affordable monitoring, service or repairs to our system, or new security service monitoring at our new home, we have always been happy customers from day one. I have always like the fact that I always talk to a live person whenever I call.”
We had EMC Security in our Walton County home, so when we moved to Canton, I only contacted EMC Security to install and monitor our new home.
Technician was prompt and knowledgeable.
Overall I am happy with the security service. I feel safe and can sleep at night. Thank you!
After looking at the other security companies out there this was the obvious choice.
I have been an EMC Security customer for a month now and have been so impressed! After looking at the other security companies out there this was the obvious choice. I already had a system in my home and they were able to come in and activate it with ease! Not only that but the professional technician checked all of my windows and doors to ensure that everything was working correctly. They are local and have never failed to be there to help with any questions I have.
Self-Install simple set-up
Simple system set-up and operation with unassuming base station and touch screen key pad. We’re finally getting the home and emotional security we wanted for some time.
I am very happy with my alarm system.
I am very happy with my alarm system. I would like to say thank you to Mr. Scott, for coming into my home, and answering all questions and concerns about my alarm system. EMC customer service was very courteous and professional. I would recommend this company to anyone who is in need of a security system.
EMC Security is the absolute best!
EMC Security is the absolute best! I called 2 other security companies to come out to my townhome to set up service and the sales consultants were absolutely HORRIBLE! They barely looked around and automatically said that I could not recieve service because the old system was “locked”. Today when Lee McGhee (the representative from EMC) came to my townhome, he was pleasant, informative and very professional! He went above and beyond to assist me with any questions and concerns that I had! He let me know about the previous security system that was installed and what I would need to do to set up service. He assured me that it was definitely possible to recieve service in my townhome and apologized for the experience that I had with the other 2 companies (even though it wasnt his fault). This company and what it represents is absolutely amazing! After being disappointed and discouraged by 2 other companies, Lee McGhee turned my doubts into happiness and joy! It seems like its hard to find hard working, good quality people that truly care and I can definitely say that I experienced customer service at its best today!
Five stars for EMC Security
Five stars for Josh and EMC today. We have had a recurring problem with our security system. Josh H. came to our house today and could not have done more to explain things, repair/replace parts, and go over the system with us. Josh was friendly, professional, and extremely helpful. Thank you, Josh! EMC stands behind their products and systems! A+ from us!
Blown away by the level of customer attention.
Blown away by the level of customer attention. From the first phone call, to the appointment (which there were exactly on time for), to the follow-up – the experience was first-class. Made my wife and I feel safer already!
I hope to be a lifelong customer.
“I was very impressed with the customer service of EMC Security. We were able to tell me over the phone that my security system was compatible. The installer is a great asset to your company. He worked with me on learning more of a system that did not install. I wish I had switched over to EMC Security years ago. I hope to be a life long customer.
Happy with my system.
I experienced an excellent presentation by the sale consultant who came to my home. The installers who came to my home were top notch and took the time to properly instruct me o the use of my new security system. I am happy with the ease of operations and the appearance of the security system.
I love the EMC Security have since day one. Couldn,t ask for a better one I am very please with there service.
Responsive, knowledgeable and friendly.
My wife and I are very high on EMC Security. Since we had already signed up with Walton EMC for electrical service, we decided that EMC security would be a wise choice for a security monitoring system. We were absolutely correct. The company’s representative, who was friendly and professional, carefully walked us through the various options available to us. He came up with ideas to unique security concerns that would provide us coverage while home and away. The company’s pricing structure is extremely good – certainly a bargain in the home industry as far as we are concerned. We have not had many occasions to call for assistance, but each and every time, the service representative has been responsive, knowledgeable and friendly.
Knowledgeable, curious, patient and efficient.
My experience from beginning to end was excellent. Sales with Lori was quick and easy. The install technician, Parker, was awesome. He was knowledgeable, curious, patient and efficient. I highly recommend this Security company.
Very satisfied with the system and service. Thank you for providing such a great service to the public.
Professional and Informative
Self-install is easy to operate. Very satisfied with my system. I feel confortable in my home knowing the system is active.
Ralph was exceptionally helpful to me through the whole process of getting a more updated device. Ralph thank you for your wonderful assistance with getting a better medical alert system for my needs. I haven’t thankfully had to use either one of them thus far.
Keep up the good work.
I have been a customer since 2012 in 2 different houses. The 1st house had a panel that had never been connected. EMC connected it and setup the panel. The 2nd house did not have a system so I had them install it. There alarm response has always been fast and when a lighting strike took out the panel, they replaced it at a great price. I have sinse put the alarm panel on battery backup with greater surge protection. I monitor it thru my cell phone – no problem with connectivity. I cannot think of anything negative to say about them. Keep up the good work.
We switched to EMC security several years ago and I have been nothing but happy with the experience. First, they were half the price of our previous monitoring system. Second, if our alarm activates they have always been prompt in responding. Thankfully, so far it has been false alarms. They even called me once to advise me they were getting a low battery signal. Excellent service.
Simple to use and looks nice.
From our free in-home consultation to the installation, everything was impeccable. I had a lot of questions before the installation and my sales consultant answered/responded promptly to each question and explained things clearly and thoroughly. I admired the way the installers overcame any snags they ran into. The builders of my home did not do the best job when pre-wiring and Comcast had cut some corners, but the EMC Security installers compensated well for both of these. My security system is simple to use and looks nice.
Very nice customer service.
Everyone with this company is very professional and friendly. Thank you.
Customer service, a disappearing art, was off the charts! Not new to EMC, had it for years at my last address. Keep up the good exceptional work!
No question as to choosing EMC Security
The security consultant who came out to our home did a great job! We really appreciated the time he spent with us addressing our needs. I really appreciate the complete service that was given to us by EMC Security. Other companies we talked to did not even want to come to the house and meet with us. No question as to choosing EMC Security. Thanks!
Top shelf company.
Top shelf company. Cannot beat the level of service and the price.
Your people are outstanding.
Your people are outstanding. The installer was outstanding and very professional. The Sales Consultant was punctual and courteous and designed an effective system for my home. He answered all of my questions. Thanks for the professional service!
Courteous and Professional.
Self install was simple operation, unobtrusive, and responsive staff. Very pleased with EMC!!
EMC is very quick to call.
I am very happy with EMC Security. I switched to them when i went all cellular in January 2013 and ADT wanted an additional 13 dollars! Ever since I switched, EMC Security has charged me $25.95 which is $4 less than I was paying ADT! When I accidentally set off the motion detectors in the house, EMC is very quick to call. The only thing I would say is that with ADT when I accidentally set off the motion detectors in the house, it was possible to cancel that call. With EMC, that is not possible; they are going to call!
Professional and helpful
This security system is great and cost effective. EMC Security has very good response time and everyone has been professional and helpful.
Been with EMC for >10 years
I have been with EMC for >10 years and have always had great service and support. There is nothing better than a business that understands services wins longevity, not a contract term period.
Helpful, kind, considerate, friendly,
They are always there when you need them, helpful, kind, considerate, friendly, what else could you ask for. Oh yes price– better than the rest.
Customer service is outstanding. I wish the long standing customers could receive a lower monthly payment as is accorded the new customers. Outstanding company. Whenever we had an issue with the hardware, it was taken care of in a very timely manner.
I’ve had EMC Security for my home security for several years, and they have consistently done an excellent job.
Prompt and friendly.
We have been very pleased with EMC Security, everything has worked well and all of our needs and services have been handled promptly and friendly.
They charged us the promised $16.95 monthly with no contract.
We went to this company after our former security company was bought out by another and raised its price again. We were paying 36-38 with these other companies and had a two year contract. We had gas and electric with Walton EMC, so we thought we would give them a try. We were able to use our existing system except for the code box. They charged us the promised $16.95 monthly with no contract. They did not charge extra for carbon monoxide or fire which the others did. It only went off once by accident when I opened a door; had an immediate response. Pleased with the installation over my old system and the service (they coded things exactly how I wanted them).
I can ” rest in peace,” because it is secure
I appreciate the security system. I can ” rest in peace,” because it is secure. I hate that I have accidentally set it off so many tines, but, the security team is always so quick to respond and they are very friendly and understanding. Now, I check it every time before I open any door. ( Green is on, alarm is gone.) I just wish the red/green lights were larger, they are very small to see from across the room. Thank You.
Courteous and helpful customer service
Knowledgeable salesperson and installation technician; prompt and considerate response personnel (when I forgot to deactivate the alarm several times); courteous and helpful customer service when I had questions about the alarm system operation; low monthly costs.
They have always responded when our alarm went off
I have used EMC since we moved into our house. They have always responded when our alarm went off even though it was always an accident that it happened.
Been with them for 5+ years
We think the are great. Been with them for 5+ years
Reviews on Clark Howard
We are very satisfied with EMC Security. I had a pleasant Sales Consultant who was open to my requirements even though they were not exactly standard. The installer really knows his stuff and he was able to avoid drilling holes everywhere. We had a very pleasant experience overall. I called EMC Security because (a) your advertised per month monitoring was less than $20; and (b) there were two very favorable customer reviews on Clark Howard’s website!
Great price, great value!
Wonderful customer service, reliable system, great price, great value!
Quality for the price.
We had called other companies, but they didn’t seem interested in our business. Very surprised with quality of the system we got for the price paid. Very professional system!! EMC is an A company. I will recommend you to anyone that asks.”
Good customer service
Pricing, dependability, good customer service and security thus far has been great. Hope it continues.
EMC’s response when the alarm is triggered has been very quick. Billing has been efficient and we have had not issues with their customer service responses.
EMC staff is the best
We have been with EMC Security for almost 20 years. So when we moved and found out that EMC Security serviced where we moved to , we were so happy. They have the best customer service ever and when an alarm goes of they always respond in less than 2 minutes, usually faster. Whether on the phone with customer service or in person with a tech, the EMC staff is the best. I would trust no one else with our home security!
Nothing overly technical or complicated
Installation was quick and the technician was very helpful in answering our questions. The ease of operation is wonderful; nothing overly technical or complicated.
I highly recommend EMC’s service.
I had a different local provider for 21 years. I paid them several times to come out and try to get the system to operate properly. They would never take the time to track down the sensors and join them into clearly marked zones. It’s kind of important to know where you have trouble if the alarm goes off in the middle of the night. EMC was very professional from the start. I had a good sales person come to my house and go over everything about their service. He told me they could and would fix the system. So I signed on with EMC. A few days later a technician showed up (on time) and brought my system on line. He looked at the control panel and told me it would take most of a full day to repair it. He scheduled another appointment. Once again the technician showed up on time. He spent most of a day tracking down every sensor in the house. He put them all into clearly marked zones. We also found out the fire alarm was disconnected. WOW! Thanks EMC! My system works perfectly now. I highly recommend EMC’s service.
That, my friends, is service!
Everyone should use EMC Security!! It is the best service for the best price! Why pay enormous fees for the same level of service with the other guys, when you can get the same five-star service at a fraction of the cost with EMC Security! I accidentally tripped the alarm on my way out the door to the post office around the corner. By the time I got to the post office, I had a phone call that the Sheriff was at my front door! That, my friends, is service!
Technicians are professional and very helpful. The transition has been smooth. Highly recommend
We’ve told our friends.
My dealings with James were excellent! He offered excellent customer service. My wife said the installer was also very good. We converted our ADT system, but we had to have an additional sensor installed. No problems. Thanks, after ADT, this has been a breath of fresh air. We’ve told our friends.
Great service. Great technician
Very familiar knowledge of work. Professionalism all the way.
Could not be happier.
Could not be happier with the experience. Highly positive, extremely knowledgeable and helpful. So far so good. The app is excellent.
Really impressive and personable.
Very professional and courteous EMC service rep. Was surprised how bright and multi-colored the master panel is. Having come from a large metropolitan area where quality of service was erratic, it was a pleasant surprise to work with your EMC reps and tech installer.
Happy to be a customer
I would like to take the time to acknowledge Ted. He visited my home this past weekend to complete an install. He was extremely pleasant and knowledgeable of his work. My existing equipment was previously monitored by another company and he knew everything needed to complete his job and work around the obstacles. He not only removed his shoes upon entering my home (the pile of shoes at the front door alerted him that this is what my family does), but he offered to help me re-hang a back-up smoke alarm that was out of batteries and sitting off to the side. He even returned to my home a second time to make sure things were adequately working because my cable provider had not installed my telephone system properly.
“Unfortunately, I do not experience great customer service as much as I should these days; in fact, both times the cable company came out to my home, their representatives were rude, unfriendly and unknowledgeable about their work (hence the second visit). Frequently we complain about service and seldom do we commend; I wanted to take the time to commend and to let you know that my first experience with EMC Security was a pleasant one. I am happy to be a customer!
Really impressive and personable.
Sales rep made me feel secure concerning my system set-up for my safety. I like the fact I am just a phone call away from you. The system is simple and easy to operate for me, a senior. Exactly what I needed and I understand I can always add more like cameras, etc.
Everyone has been helpful and courteous
Lori was super helpful and always got back to me promptly with answers to my questions. The system has all the capabilities I wanted and more. Easy to operate and fits well with my lifestyle.
System already installed
My system was already installed and I switched from another vendor. Technician answered all my questions. Sales consultant provided me with details about special promotions.