Upgrading to 5G Technology

General

What’s this 5G all about? And what does it mean for me?

The 5G upgrade is applicable for customers that utilize a cellular connection from their security system to EMC Security. Other systems (land phone line and wifi/internet) are not affected.

What is 5G? The G in 5G stands for “Generation.” 5G is the fifth generation of wireless network cellular technology, replacing the current 2G and 3G networks. It is reputed to be ultra-fast (for example, you will be able to you download a full-length movie to your mobile device in seconds) and more reliable.

What is LTE? Short for “Long Term Evolution”, LTE is a standard of wireless data transmission that includes 4G and 5G technology.

What’s happening? The cellular companies are sunsetting the older 2G and 3G networks, and moving to a faster, more reliable 5G network. Plans are to have this accomplished by the end of 2022.

How does this affect my alarm system? If your system communicates with EMC Security through cellular connection, in order to be compatible with the new 5G network, the cellular radio device in your security system will need to be replaced with the latest technology.

As an EMC Security residential customer, this required upgrade is completely FREE. Your security protection will continue with the latest technology with no cost and no hassle.

How will I receive the upgrade from EMC Security? Over the next several months, you will receive a phone call from an EMC Security representative explaining the process and setting up an in-home appointment with a technician. We’ve been installing 5G LTE radios for over a year so not all customers are affected. 

At this time, if you are not using the EMC Security mobile app, it’s a great time to discover the benefits of staying connected to your home remotely.

It might also be a good time to upgrade some older equipment, such as your keypads. You can swap your keypad for a new color touchscreen that integrates all your smart-devices and cameras, as low as $99 each.