What Makes a Security Company Great?

Apr 12, 2022 | General

When it comes to safety and security, we want the best. To get the best, you need to know what to look for when looking for a security system to protect what you value most.

What separates the best from the rest is customer service.  Have you noticed that the customer service bar is pretty low lately?  We’ve been trained as a society to expect bad service – so we are pleasantly surprised when we receive decent or good service.  EMC Security gives the highest level of service as a norm.  We work hard to EARN your business every day.

 

Whether on the Phone or on Website Chat, You’ll Speak to a Live Person

At EMC Security, the only recording you will hear is the department call-tree. We have the phone system in place to make it easier to talk directly to who you need to.

We understand that phone calls are not always conveneint, so our website, emcsecurity.com , has answers to common system issues, payment quetions, and purchasing a security system.

 

Phone Technicians Available

We employ 6-8 service technicians that work with customers on the phone each and every day.  These technicians help the customer test their system and/or troubleshoot any minor issues over the phone.  Many issues can be easily solved by remotely logging into the system from our end, lessening the need for an in-home service call.

Emergencies don’t always stay in the usual work day of 8AM-6PM. We have after-hours and on-call technicians ready to help at a moment’s notice.

 

Going Great Lengths

EMC Security has customer service that goes the extra mile. Our sales representatives and technicians pay attention to the details and listen to what the customer wants. Our technicians are subject to a background check and drug tests and are fully trained on our technology and elevating the customer experience. 

While in your home, the technican will always be mindful of your home (wearing shoe pads) and will clean up after themselves. Before leaving your home, you will learn how to use your system and your mobile app if applicable.  Read customer reviews on Google and Facebook to see what real customers have to say. If you are a current customer, we would greatly appreciate you leaving your honest feedback.

Alarm Monitoring

EMC Security’s monitoring cost of $16.95 per month and has not changed since 1999.  We believe everyone should be able to afford to be safe at home, so we keep costs low.  Most notably though is our Secure Path Technology.  No matter what extra features a home security system offers, the bottom line is whether someone is monitoring your home 24/7 and can get help to you fast when you need it most.

EMC Security pioneered Secure Path™ , a monitoring architecture that sends a signal simultaneously to two, separately staffed, UL listed, CSAA Five-Diamond Certified command centers, which means a highly trained operator will always be available to answer the call. With an average response time of 14 seconds, homeowners have the added peace of mind that comes with rapid response.

Most security providers utilize a single command center that requires rerouting in the event the first center is busy or otherwise disabled, wasting time and creating unnecessary risk.

Additionally, security technology is built with an “alarm signal delay” of at least 45 seconds.  EMC Security overrides this delay so the signal is transferred to our monitoring centers immediately.  A lot can happen in 45 seconds and we don’t want to take that chance when lives are at stake.

 

Ownership

Finally, what separates EMC Security from the rest is our ownership and values.  Because we are owned by three of the largest non-profit power companies in Georgia, we are able to keep costs down and focus on service.

Like our parent companies, we put customer satisfaction above everything else because we know that happy customers are key to maintaining a successful business. By endorsing highly ethical business practices, both within our organization and across our customer and potential customer base, we send our message as a standard, not as a fallback.

This is very important when the lives of our customers are at stake.