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Customer Newsletter

June, 2020

The warm weather brings plenty of sunshine and outdoor fun. Unfortunately, the season is ripe for scammers who use deceptive pitches or questionable tactics. Some alarm companies hire traveling sales agents to go door-to-door, making unsolicited “cold calls” on...

March, 2020

Newsletter

WHILE YOU HAVE SOME TIME ON YOUR HANDS... While we're all hunkered down at home, many of us are tackling projects we've put off, cooking and baking new recipes, reading a goodbook, and playing games with the kids. This "down-time" might also give youan opportunity to...

January, 2020

Newsletter

HAPPY NEW YEAR! Make home safety your family's new years resolution. NEW YEAR'S RESOLUTION #1 I will set my alarm even when I am home. Our number one priority is keeping people safe. The most dangerous break-ins happen when a family member is at home. Arming your...

Customer Reviews

4.6

Based on 419 reviews

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I’m extremely happy that I decided to go with EMC security Co. I’m happy with the rates and the flexibility it allows me. Knowing my home is safe and being looked after while I’m at home or away gives me a sense of peace and calm.I would definitely recommend this company to friends and family members who need security. The best thing is that there’s no contract binding me!Thanks EMC for making set up and installation a breeze with your knowledgeable technicians such as Mr. Tommy May who took care of my installation, and was patient enough to explain things to me.

Cheryl C.

EMC contacted us because we had to upgrade the cellular radio for 5G. We were wondering how much it would be because our neighbors had to pay for theres. EMC told us they were covering the cost. That was great news. The tech was in the house for an hour or two and made sure we had the app connected before he left. He was really nice and polite - just like the last one when we activated a few years ago. We feel safe with them in the house. EMC is a great company with great rates. We’d refer them to anyone looking for alarm service.

J.A. K.

From the initial call to inquire about service to the moment I armed the system, top notch!Quality customer service, full explanation and ease of use made this service very easy.Fully customized to meet our needs and the installer showed up on time, was very professional and knowledgeable about all aspects of the system.Wonderful!

Michael P.

The EMC technician who installed my system exhibited exceptional professionalism and knowledge. He, along with the EMC sales manager were pleasant, friendly and able to explain the features - online and via I-phone quickly and effectively.As an EMC client for more than a decade, I have experienced nothing but stellar service. Thank you.

CS W.

EMC Security has been very great. The coast is reasonably and the customer service has been outstanding. In a day and age where good customer service is a hit or miss, my EMC installation technician was outstanding. The monitoring team was also wonderful taking the time to answer a new customer questions about some system and APP control questions. I am very happy I went with this very affordable system and customer oriented company.

Suzanne W.

Just established with EMC after moving to a new home. They were efficient, professional and made sure I understood how the system worked. The billing department also followed up to confirm billing details and to ensure I didn't have any questions. Overall very positive experience so far.

Michael Z.

EMC does a Great job!Had them activate my old system and less than a month later, had them upgrade keypads and control unit. A much simpler and more informative system to use.

Harvey P.

EMC Security did an excellent job installing our security system. The installer was very knowledgeable and courteous and took the time to explain the system to me and answer any and all questions I had. I highly recommend EMC Security.

Nicki B.

Excellent service from initial contact to completed install. We were especially impressed by the installation technician Mr. Bobby Moore. Zero pressure for add-ons or upgrades, EMC representatives provided simple, concise solutions at extremely competitive pricing. We are very please with EMC Security!

Bill G.

The technician who got our system all up and running was very prompt, knowledgeable, friendly, and patient. I could tell he really likes helping his customers and enjoys his job ? We accidentally set our alarm off and all the steps they told us to expect to happen did so in a very quick, timely manner. We were pleasantly surprised how affordable our monthly security system would be. Peace of mind is important to us and we are thankful EMC Security gives us that PEACE ?

Cathat21 H.

I’m enjoying my service so far with EMC security. I’ve had the service like a month now. And I love how it sends me texts to let me know my alarm is disarmed or armed Incase I may have forgotten to set it. But if that happens I do have the advantage to set it on the app as well. I’ve done one test so far to see if they are getting a signal.

KEN G.

Very courteous and knowledgeable of the equipment and installation. Explained the operation and abilities of system in very understandable terms. Enjoyed talking with them and look forward to working with the company.

Andy L.

EMC Security is a great choice for your home security needs. Everyone at EMC ... customer service reps to the installation person have been very helpful and professional. I would definitely recommend EMC Security!

SS L.

Very personalized and actually listened to our needs. Prices are very fair, and they use their own techs unless behind. Salesman came to the house instead of phone sales call. Better than big companies on returning calls, or “no” calls on when the service is down. Emc is locally owned and makes it better than big competitors. Monitoring cost is lower than what we were paying for cellular coverage.

John B.

EMC security has superb customer service and it is a pleasure to speak with them about anything. They respond quickly and for those of us technologically challenged, provide excellent instructions. Pricing is great as well. I urge you to check them out for your security needs.

Diane L.

Love the new Security system at my house Walton EMC are neighbors and many people in my subdivision uses it. Installation was flawless and installer gave excellent instructions on use. We feel so much more safer at nights and when away from house and the video doorbell works flawlessly.

Rick M.

I work with this company many years. I totally recommend it. The last time they came, I had another situation on the house, beside what he came to see, and John Arias Rosario was very helpful to figure out what was going on. Thank you very much John and EMC company.

Rosangela V.

Great experience. Technician made sure we understand the system completely and spent time to help insure that remote access worked. Mistakenly have set off alarm twice and received an immediate response. Very professional and understanding individuals who have been a pleasure to work with

Paul W.

The simplicity is what got me. Nominal fee, basic coverage, alerts that work without wondering if someone is going to hack into my system and spy on my family. The gentleman who came and installed the system was extremely patient and helpful. A few days later when I forgot how to do something customer service not only walked me through the process, but snail mailed me literature too. Any issue I've had has been quickly and friendly remedied. I'm extremely happy with my service.

Khristina A. S. R.

I recently moved and EMC Security is part of my electric utility co-op, so I decided to add their alarm monitoring service to my existing alarm system. From the sales rep to the technicians and everyone in between, I have been more than pleased with this company and their services. I have not had any alarms go off yet, but I’m sure that EMC Security will be just as good as they have been so far if they ever do!

Josh M.

EMC security is first class all around. As a repeat customer with a second installation I can honestly say it was an excellent experience both times. From the moment I first called their customer service, all staff on hand are professional, courteous and always on time. They addressed all my questions and concerns and walked me through how to access and use my new system. Additionally, there followup post installation was a nice touch! Safety and security is important, having a reliable security company monitoring and protecting your family is priceless. I would highly recommend Jackson EMC to anyone.

Carissa B.

EMC security is first class all around. As a repeat customer with a second installation I can honestly say it was an excellent experience both times. From the moment I first called their customer service, all staff on hand are professional, courteous and always on time. They addressed all my questions and concerns and walked me through how to access and use my new system. Additionally, there followup post installation was a nice touch! Safety and security is important, having a reliable security company monitoring and protecting your family is priceless. I would highly recommend Jackson EMC to anyone.

Carissa B.

EMC offers get service at a great price. Response time is great when the alarm sounds. Makes me feel safe to know I have them watching my back. The technician that came to my house was very knowledgeable and polite, made me feel comfortable while he was there.

Lorrie H.

EMC offers get service at a great price. Response time is great when the alarm sounds. Makes me feel safe to know I have them watching my back. The technician that came to my house was very knowledgeable and polite, made me feel comfortable while he was there.

Lorrie H.

The best alarm service by far! The service is very affordable. No other company can provide the same services for such a low price. They are always available should you have any questions. Very easy to operate!

Amy H.

My experience from beginning to end was excellent. Sales with Lori was quick and easy. The install technician, Parker, was awesome. He was knowledgeable, curious, patient and efficient. I highly recommend this Security company.

Rob S.

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